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Data+AI Wave of Change™ August 2024
December 2, 2024
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Executive Summary

The August 2024 CDO Wave of Change™ Pulse Survey by Factor provides an in-depth analysis of the strategic priorities and challenges facing over 170 Chief Data Officers (CDOs) and data leaders in Australia and New Zealand. The key areas of focus include operational efficiency, customer engagement, and the adoption of advanced analytics and AI to secure a competitive advantage. The survey highlights the evolving technological landscape and the increasing emphasis on digital transformation, while also underscoring challenges in aligning technical and business teams.

Key Findings:

  • Collaboration and Agility: Data leaders are prioritising fostering collaboration and integration, with 58% citing direct collaboration with business unit leaders as crucial for aligning departmental goals with broader business strategies.
  • Operational Efficiency and Customer Engagement: The top focus areas include streamlining operations (31%), improving customer insights (22%), and enhancing decision-making (18%).
  • Advanced Analytics and AI: These technologies are viewed as the primary source of competitive advantage, with 66% of respondents focusing on advanced analytics and AI to drive business innovation.
  • Challenges: The most pressing issue is aligning technical and business teams, with 35% citing this as their top challenge. Resistance to change and addressing skills gaps also remain significant concerns.

Technological Disruptions: 32% of respondents consider technological innovation the most critical factor shaping future strategies, while evolving regulations and compliance requirements are also gaining importance.

Preparedness for Technological Evolution: While 48% of data leaders feel moderately prepared to manage technological change, only 4% feel fully equipped. There is a clear need for investment in technology, skills, and strategic alignment to enhance readiness.

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Exclusive membership organisation, Factor, has launched a new Research and Advisory arm, aimed at helping both C-Suite leaders and providers in the enterprise and public sectors. 

It comes after Factor rebranded at the beginning of the 24/25 financial year, with the new identity representing an expanded vision and commitment to offering top-tier thought leadership and networking opportunities to senior executives across ANZ, Singapore and a number of other countries and regions. Now, the new arm of Factor is being spearheaded by VP and Head of Research Craig Baty and VP of Advisory Partnerships Shayne Arundell. 

Craig Baty
VP, Head of Research & Advisory
Factor

With over 30 years of C-level experience in ICT, HR, marketing, sales, operations, market research, and international business, Craig brings a wealth of knowledge and expertise to Factor.  
“I’m pleased to be part of Factor’s expansion into Research & Advisory services, and I’m looking forward to sharing actionable insights with our members and providers to guide them on best practices in the market,” says Craig.  

Craig has held a number of C-level roles including his own start-up, Global VP Global Marketing and VP Digital Services in Fujitsu Tokyo HQ and CTO & Head of Marketing for APAC. He also served as Distinguished Lead Analyst for ISG and established the Provider Lens research arm in AP. As Group VP and Head of Research for Gartner AP/J and CEO of Gartner Japan he earned the first AP/J Gartner Thought Leadership award, established what is now Gartner for Marketing, and pioneered the Gartner SWOT analysis methodology.   

Shayne Arundell
VP of Advisory Partnerships
Factor

While, Shayne Arundell, a seasoned leader with a proven track record of success in the APAC region. Bringing over 15 years of Partnerships experience to Factor from FMCG, Fintech and Research and Advisory industries.

Shayne is also a Gartner alumni, previously serving as Director of Enterprise Sales, and as APAC Vice President for Intelligence Cloud at Korn Ferry, both being leading global consulting firms.  

“Factor is the newest leader in advisory, backed by fiercely local insights, from an extensive market research database you won’t see anywhere else,” Shayne explains. 

Within our expertise Factor will cover a range of topics, including, but not limited to:

  • Artificial Intelligence and Machine Learning
  • Cyber Security
  • 5G Landscape
  • Hybrid Cloud
  • Technology Profitability
  • AU Fintech
  • Digital Transformation and Enablement
  • CX, EX, UX

Both Craig and Shayne are supported by Factor’s team of experts and analysts, including Director of Insights and Value, Darren Adams, who is a highly regarded professional in the APAC data and analytics space, drawing on his experience in communications, client relations, B2B marketing, data and strategy in the technology sector.  
“People are at the heart of everything we do at Factor, and data is our key in transforming their interactions into understandings. I'm excited to share cutting-edge insights and understanding with our community, to help foster deeper, lasting and beneficial connections,” Darren says.

While Factor’s Editor-In-Chief, Madeline Palmer, an expert media professional, oversees a broad range of strategic, editorial, and managerial tasks to ensure the production and dissemination off high-quality research content. 

“Our new membership app will be one-stop shop for all technology leaders to connect and learn through events, advisory and multi-media content, and I am looking forward to being part of that journey,” says Madeline.  
The Directions™ portal on Factor’s new membership app is a cutting-edge platform, allowing users explore a repository of reports and other content, as well as create their own research visualisations with Factor’s existing database.

Factor’s CEO and founder, Josh Heid, says this new phase for the company is something he’s been working towards for quite some time.  
“After six incredible years of empowering and enabling leaders, our rebrand as Factor, coupled with the launch of our Research and Advisory arm, is about offering our members and providers with the best services and products the market can offer,” Josh explains. “I’m very proud of the team at Factor and what we have built.”   

For more information about Factor’s new Research and Advisory offerings click below. 

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Written by
Madeline Palmer
Editor in Chief
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Anand Tiwari
Industry Analyst
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Topics
Data Strategy, Data Analytics, Data Quality, Data Culture, AI & ML, Cloud Computing